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How long does each game last?We have 5 rooms that all has different lasting time. The rooms are range from 60 minutes to 105 minutes. We recommend arriving 15 minutes early for a briefing and to go over the rules.
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What is an escape room?An escape room is an immersive, interactive adventure where players solve puzzles and complete tasks within a set time limit to "escape" from a themed room or achieve a specific goal.
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What is the age limit for the games?Participants must be 14 years or older. Minors must be accompanied by a guardian.
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How do I book an escape room experience?All of our bookings are online through our website. If you have any questions, please call us at 909-455-2761
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What payment methods do you accept?We accept major credit cards, debit cards.
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What is your cancellation policy?Cancellations must be made at least 24 hours in advance for a full refund. Cancellations within 24 hours of the booking time may not be refunded.
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Can we change our booking time or room?Yes, you can reschedule your booking up to 24 hours in advance, subject to availability.
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What if we arrive late?If you arrive late, your game time may be reduced. Please arrive on time to enjoy the full experience.
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Is it suitable for team-building events?Absolutely! Escape rooms are great for team-building as they encourage communication, collaboration, and problem-solving.
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How many people can participate in one game?Each room can accommodate between 2 to 7 players. If you have special request of having more than 7 players, please give us a call ahead and we are more than happy to help you.
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Are we really locked in the room?No, for safety reasons, the door is never locked. You can exit the room at any time if necessary.
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What if we can't solve a puzzle?Game masters are monitoring your progress and can provide hints if you need assistance. You can request a hint at any time.
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Is the escape room wheelchair accessible?All of our rooms are wheelchair accessible. Please contact us ahead if you have further questions.
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Can I play if I have a medical condition?We do not recommend players who are pregnant and have heart disease to play our games. Please contact us beforehand to discuss any other medical conditions or concerns. We'll do our best to accommodate your needs.
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Are the rooms safe?Yes, our rooms are designed with safety in mind. We have clear emergency procedures and all rooms are monitored by our staff.
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